Order Cancellation

Cancellation requests must be submitted in writing before manufacturing begins. Cancellation timing and refund eligibility depend on the production stage:

Stage 1: Pre-Production (0-3 days after order)

• Full refund minus 2% administrative fee
• Refund processed within 10 business days

Stage 2: Production Initiated (4-14 days)

• 50% refund of product cost All supplier costs
• and deposits are non-refundable
• Refund processed within 15 business days

Stage 3: Production Complete (15+ days)

• No refund of product cost
• Client may refuse delivery but forfeits 100% of payment
• Products may be resold at our discretion

Quality-Related Refunds

If delivered products fail to meet agreed specifications:

• Client must report issues within 7 days of delivery with evidence
• We will investigate and determine fault (factory/logistics/specifications)
• If fault is ours: full refund or replacement at our cost
• If fault is client-specified: no refund; rework quoted separately

Damaged Goods

For products damaged during shipping:

• Report within 5 business days with photographic evidence
• Claims must include packaging assessment
• If carrier fault: we assist with carrier claim; refund pending resolution
• If packaging fault: we cover replacement costs
• Partial damage: refund for affected items based on damage assessment

Deposit & Payment Terms

Our standard payment structure is 30% deposit, 70% on delivery (balance before shipment). Deposits are non-refundable after PO confirmation unless we breach our obligations. The 70% balance is refundable only if goods are not manufactured or shipped.

Refund Processing

Approved refunds are processed as follows:

• Refund method matches original payment method when possible
• Bank transfers: 5-10 business days
• Credit card refunds: 10-15 business days (issuer dependent)
• Cryptocurrency: immediate transfer
• Clients are responsible for any bank fees or conversion losses.

No Refund Scenarios

Refunds are not provided for:

• Change of mind after production begins
• Market price fluctuations
• Customs duties or import taxes
• Client-requested customizations
• Products received but not opened/inspected within claim window
• Failure to clear customs (client responsibility)